Thanks so much <3 you lj.
ILU LJ ♥
My internet home!
Thank you, this was very considerate!
Personally, I think this was a very professional and nice move on the part of LJ. I have a permanent account, so won't benefit from it, but I still think it's a great move. Thank you for being proactive and attentive.
This is so awesome. Thanks guys.
I do not pay for your services. But I want a pony! Can you possibly help a girl out?
This is an excellent display of customer service. Thank you LJ.
2009-08-23 05:00 am (UTC)
Permanent Account Holder here
I can't have a 3 day extension, so let me place my own demand.
I demand that Abuse actually keep the fuck up. I paid a portion of someone's salary, now I want that person to do their job.
A few months ago, I reported a COPPA violation, something that would have gotten SUP in shit legally. It took Abuse ten days to get back to me. When I dared protest, I was told that COPPA violations were of last importance, below even whiners whose friends haxx0red their accounts. Next time I will simply report to a watchdog and watch my Permanent Account money get whisked away by legal action.
Fuck the three-day extension. Abuse is broken. Fix it.
Thanks for the three day extension! I really wasn't expecting anything like that, seeing as the DDoS attack was something beyond your control, so it was a lovely surprise and very much appreciated :)
Thanks - I was quite badly affected.
I am very impressed. A company that knows customer service! (And I used to work in the field.) I am in awe of you, LJ, and I will continue to pay for my account. This is yet another reason why you have my customer loyalty. ^_^
Which is why I'll continue with this paid service again once it ends.
Kudos to the LJ team.
Now this is very nice customer service! I was somewhat effected by the attack and lost some parts of my livejournal so I'll be claiming this!
This is very generous - thank you!
Nothing for permanent account members? smdh
That's very kond of you! Thanks!
It's not yet 12 GMT but it tells me I can no longer claim?!