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Paid Members

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Paid time extension [Aug. 17th, 2009|03:04 pm]
Paid Members

paidmembers

[theljstaff]
[Current Mood |gratefulgrateful]

As many of you may already know, LiveJournal experienced about an hour of downtime on Thursday, August 6th due to a DDoS which affected LiveJournal and several other web service providers. In the days following that event some users may have noticed some site slowness or experienced connection problems as we worked on blocking "bad" traffic and making sure that all of you could access the site. We want to apologize for any inconvenience or frustration this caused.

Although the circumstances were out of our control, we greatly appreciate the patience and support you've shown us over the past week or two as we worked to mitigate the effects of this attack. For those of you who support us by owning a Paid Account, we'd like to express our appreciation by extending your Paid Time for a few days. Anyone who was an active Paid member as of any time Thursday, August 6, 2009 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on September 10th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml
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Comments:
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[User Picture]From: negativeangel
2009-08-17 10:07 pm (UTC)
This is beyond generous and is why I will continue to pay for this service! Thank you LJ!
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[User Picture]From: surreptitially
2009-08-17 10:09 pm (UTC)
Thanks! :D
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[User Picture]From: thought_ribbons
2009-08-17 10:09 pm (UTC)
Thanks so much! The DDoS attack wasn't you're fault at all! but wow it's awesome that you have us a small extension :)!
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[User Picture]From: ayoub
2009-08-17 10:09 pm (UTC)
I have a permanent account, and I was blocked for a couple of days.

Can I give an extension to a friend, or maybe a free vgift voucher?
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[User Picture]From: afrocurl
2009-08-17 10:21 pm (UTC)
I'd take the vgift voucher, though I admit the message I got when I clicked the link brought me a laugh.
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[User Picture]From: coolbluereason
2009-08-17 10:09 pm (UTC)
thank you! i actually renewed my paid account because i thought the slowness was due to me becoming a regular member again only to find out that i was a problem with the whole site. but stuff like this reminds me why i like you guys so much.
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[User Picture]From: frieliegh
2009-08-17 10:11 pm (UTC)
Thank you very much! =)
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[User Picture]From: nothingmuch
2009-08-17 10:12 pm (UTC)
YAY
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[User Picture]From: cherrim
2009-08-17 10:13 pm (UTC)
Won't be using the extension (haha, it makes my icons expire earlier than my paid account in December which drives me nuts) but I definitely appreciate the gesture. Thank you. :)
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[User Picture]From: morningapproach
2009-08-17 10:13 pm (UTC)
awesome, thanks!! :)
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[User Picture]From: farx
2009-08-17 10:14 pm (UTC)
Very professional, this is why I have kept a paid account here for nearly four years now. Keep up the high standards. *grin*
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[User Picture]From: nebet_het
2009-08-17 10:14 pm (UTC)
Thank you again for showing that paid customers are valued. I have many years of customer service experience and it means a lot to me!
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[User Picture]From: applehead
2009-08-17 10:14 pm (UTC)
That's really nice of you to offer the extension, thanks a lot!
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[User Picture]From: zap4ick
2009-08-17 10:14 pm (UTC)
not bad
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[User Picture]From: necrotica
2009-08-17 10:15 pm (UTC)
Thank you very much!
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[User Picture]From: perfectrecord
2009-08-17 10:15 pm (UTC)
You didn't really need to do this, but I appreciate this a lot. Thank you all so much for offering these Paid time extensions!

Edited at 2009-08-17 10:16 pm (UTC)
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